Shipping Policy
Where we deliver, what it costs, and what to expect after checkout.
Last updated: 29 September 2026
U.S.-operated store
RushTea operates this online store from Tampa, Florida. Online checkout currently supports addresses in the United States and Sri Lanka. Contact us before ordering for another destination; an enquiry does not guarantee that delivery is available.
Sri Lanka
Standard: 2–4 business days
Express: 1–2 business days
United States
Standard: 4–7 business days
Express: 2–3 business days
Charges and estimates
Available services, the exact shipping charge, any free-standard-delivery threshold, tax, and the order total are shown before payment. Estimates are in business days and are not guaranteed arrival dates. Weekends, public holidays, weather, customs, address problems, and carrier disruption can cause delays.
Dispatch and tracking
Orders are subject to payment verification, stock availability, and address checks. When tracking is available, it appears in your order details after dispatch. Please review your delivery address before paying and contact us promptly if it is incorrect.
Damaged, missing, or delayed orders
Keep the product and packaging, take photographs where relevant, and contact support with your order number. We will investigate with the carrier and explain the available remedy. See our Returns & Refunds Policy.