Personal Details
Contact information you share while creating an account, placing an order, or chatting with our tea specialists.
Privacy First
Privacy Policy
We are committed to earning your trust. This policy outlines how Rush Tea International collects, uses, and protects your personal information across our digital experiences and services.
Last updated: 12 March 2024
Usage Insights
Behavioural data such as pages viewed, time on site, and the teas you add to your wishlist.
Payment Security
Transactions are processed through PCI-compliant providers. We never store full card details.
How we use your information
We use personal information to fulfil orders, personalise recommendations, respond to enquiries, and improve our tea collections. Communications may include order confirmations, delivery updates, educational tea content, and promotions you have opted in to receive.
Service delivery
Processing payments, preparing shipments, maintaining your Rush Tea account, and providing customer care.
Experience design
Analysing browsing patterns to improve site performance, develop new blends, and tailor tea subscriptions.
Your privacy choices
You have control over your personal data. Manage communication preferences, request access, or ask for deletion by emailing hello@rushtea.com.
- We respond to privacy enquiries within 7 business days.
- International customers are supported in accordance with relevant data protection laws.
Third-party sharing
We share information with trusted logistics partners, payment gateways, analytics providers, and marketing tools strictly for delivering and enhancing Rush Tea services. Every partner is bound by confidentiality agreements and industry-grade security standards.
We never sell your personal information. If ownership changes in the future, we will notify you before any data transfer and provide clear options.
Contact us
Questions about this privacy policy or our data practices can be sent to privacy@rushtea.com or by post to Rush Tea International (PVT) LTD, 128 Ceylon Avenue, Colombo, Sri Lanka.
If you are based in the EU or UK, you may also lodge a complaint with your local supervisory authority.